we need to make some statements about legal stuff so that we all
know where we stand if things do not go to plan. These statements
are a part of our standard terms and conditions and clients will
be deemed to have seen them either here or on our standard form
which is available on request. Instructing BCS to do something implies,
without exception, acceptance of these terms, In the following text,
BCS refers to Bringford and the client is any individual or organisation
purchasing services from BCS
Some basic principles are:
1> BCS' terms and conditions are the only terms and conditions
that will apply to any agreement or contract between BCS and any
2> BCS strives to be fair about everything and if there is a
problem BCS will always do its best to reach an agreement without
recourse to these terms.
3> If the client asks or instructs BCS to provide a service or
supply a device, BCS will assume that the client understands that
the client must pay for the service or hardware, and BCS will invoice
the client accordingly as per the tariff shown on the Charges
page of this website, or as quoted. The client may also be asked
to sign the "tasks list" section of the worksheet as an
estimate of what BCS thinks needs doing and an indication of what
the work will cost. Note this may be an estimate based on what BCS
found at first sight.
4> The client will disclose anything that is relevant to the
work to be undertaken, especially if any other agency or individual
has attempted a previous repair. Failure to disclose any such details
may increase the time taken to complete the work and will therefore
be charged for.
5> BCS' basis for charging is "parts plus labour".
We may from time to time agree to a fixed price for a specific task
and if this is the case it is only as a one-off and payment and
other terms remain unchanged.
Payment & Warranty
1> Clients are expected to pay for services when services are
complete, and the client should make sure that the means to pay
is available when payment is due. BCS accepts cash or cheques with
a guarantee card only and will always receipt an invoice when it
is paid. Client's should retain receipted invoices where payment
is made in cash.
2> Where BCS extends credit it is to established clients only
and BCS expects payment to follow within stated credit terms. This
credit period is shown on the charge invoice. We reserve the right
to apply an interest charge of 1.5% per month compound on all unpaid
accounts; and to vary the interest rate according to bank rates
at the time of the transaction.
3> BCS will always take the utmost care with client's data, but
even with the best intentions, sometimes things go wrong. BCS cannot
be held responsibile for the lost of data, however caused, nor will
BCS accept any consequential claims for loss of data.
4> Warranty terms are standard as follows. These terms do not
affect the client's statutory rights. Hardware - guaranteed for
12 months from the date of supply on a free exchange basis. After
the first 12 months, the client delivers the faulty part to us and
we will replace it, even if it means fitting it, without labour
charges. There is one exception to this for input devices such as
keyboards, mice, joysticks, etc for which the unconditional replacment
period is 90 days from the date of supply. After that we send the
item back to the manufacturers for their replacement which can take
some time and during which time there may not be a spare loan item
available from BCS. The standard warranty period is extended by
a further 12 months during which time BCS will replace and charge
for faulty hardware but without a labour charge providing the repairs
take place in our workshops. BCS may supply and attach anti-tamper
stickers to new and repaired equipment; these must be intact for
a warranty claim to be considered valid. Warranty extends only to
equipment and services provided by BCS and under no circumstances
will we accept claims for consequential losses.
5> Software - under no circumstances does BCS' warranty extend
to software in any form whatsoever, nor will BCS accept any claims
for client's consequential losses or expenses that may arise through
software related problems, failures or errors. Software is deemed
to include the operating system and any drivers or application software
installed on a client's machine whether installed by BCS or not.
Clients are asked to note that we will not under any circumstances
install software for which the proper licence details are not available
and, where missing, we will supply and charge for replacement software
as necessary to protect our client's interests.
The contents of this website in its entireity are copyright by BCS